Unified Communications is a term describing the integration of business communication services such as instant messaging, presence information, audio and video calls, video conferencing, desktop/screen sharing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, Email, SMS and fax).

Unified Communications is not a single product, but a set of products that provide a consistent unified user interface and user experience across multiple devices.

Features of Unified Communications

In UC, multiple modes of business communications are combined. It is a collection of elements that include:

  •   Call control
  •   Presence
  •   Instant messaging
  •   Unified messaging
  •   Speech access and personal assistant
  •   Conference calls
  •   Collaboration tools
  •   Mobility
  •   Business process integration

Why should your business move to a Unified Communications solution?

Flexible working – UC can make your life easier as it gives you the flexibility to work from anywhere on any device. You can connect your office phone to your iOS or Android smartphone so you could message, meet and call on the go.

Instant connectivity – Unified Communication moves with you. It connects you with your team members or customers instantly and you never miss a call even if you are not in your office.

Cost savings – With UC you can save up to 50% of your costs over traditional phone systems, as you do not need any on premise equipment, which reduces your maintenance costs. Also, there are no hidden costs involved.

Increased productivity – Content sharing is easier with UC. People across all platforms can screen share and file share easily during meetings. Unified Communications also gives you access to instant messaging, which is good for your team to instantly get in contact with their colleagues instead of waiting to get an email back.

Security and reliability – Unified Communications offers exceptional reliability by creating performance repetition that protects from unexpected downtime. If something goes down, there is a backup for everything.

Single app to access everything – Combines your full communications system into a single app so you do not need multiple tools, logins and bills anymore. It regroups a multitude of communication methods within the same platform to make sure users can keep track of the conversation, which makes communication between individuals and organisations easier.

After hearing about the ways Unified Communications can make your life easier and boost your business performance, are you ready to switch?

Get in touch today!



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