OneCloud Networks Limited

Every call answered, including the ones at 7pm on a Sunday

An AI receptionist answers in your business's name, tells callers it's an AI assistant, and deals with the call the way you've set it up.

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AI receptionistGood evening, you've reached Harlow & Finch Dental. I'm the practice's AI assistant. How can I help?

CallerI've cracked a filling. Are you open tomorrow?

AI receptionistWe open at 8 tomorrow. I'll pass this to the team now as urgent so they can call you first thing. Can I take your name?

Message sent to the practice by text and email, marked urgent.

Why it matters

67%of UK small firms miss at least one potentially costly call every daySource: BT Business research, October 2026
58%of customers would tell others to avoid a business that didn't pick upSource: BT Business research, October 2026
£3.7 billiona year in revenue UK small businesses lose to missed callsSource: BT Business research, October 2026

What it does on a call

  • Answers questions

    Opening hours, location, services, prices you choose to share, and anything else you give it.

  • Takes messages

    Captures the caller's name, number and reason, and sends it to the right person by text or email.

  • Puts calls through

    Transfers callers who need a person to the right member of staff, and takes a message if nobody answers.

  • Sends links by text

    Directions, booking pages or menus, sent only when the caller asks for them.

  • Books appointments

    Where your calendar or booking system can be connected.

  • Answers in other languages

    Switches language when the caller does.

How you'd use it

Every call. The AI receptionist answers first and passes callers to staff when they need a person.

Overflow. Your team answers as normal, and the AI picks up when lines are busy or a call rings out.

Out of hours. The AI answers evenings, weekends and bank holidays.

It works on the numbers you already have. You don't need to change your phone system to use it, though it's simplest alongside our hosted phones.

Callers' data

Callers are told at the start that they're speaking to an AI assistant, and if the call is recorded. You decide what it's allowed to say and do, and what happens to messages and recordings.

We provide the information you need for your own privacy notice and data protection assessment before it goes live.

Hear it on your own business

Tell us what your callers usually ask. We'll set up a trial on a test number so you can call it yourself.

Request a trial