Customer service rules the OCN cloud. That service begins with helping you get the information you need to make decisions on how to grow your business. Use the resources here to get you started and know we are always available to help.
Our FREE Communications Assessment is another great way to uncover how your team communicates with each other, your customers and your prospects. The goal is to identify ways to improve communications, resulting in increased productivity, revenue and customer satisfaction.
Industry Information
Choosing the Right Cloud Solution for You
UC Buyer’s Guide
The Hidden Costs of Traditional Phone Systems
infographic
What is the Cost of a Missed Call?
Voice Services
How to be a Customer Service Pro
Transera Infographic
Next Gen UC: Project Tempo
Is Your Business Ready for the Future of Work?
Is Cloud Telephony Right for You?
Infographic
Transitioning to the cloud for SMEs
Taking the right route to cloud computing
Cloud Case Management Comparison Chart
Partner Solutions: Clio
The Future of Work
Whitepapers and eBooks
Technical Whitepaper: CloudGenix Software Defined WAN
Whitepaper by Ethan Banks and Drew Conry-Murray
eBook: Optimising Your Salesforce Powered Call Centre
Transera, A BroadSoft Company
Device Freedom Without Compromising the IT Network
Cisco BYOD Whitepaper
Interactive Analytics for Customer Engagements
On-Demand Transera Webinar
Global Routing and Contact Centre Management
Whitepaper
Moving to a New Business Phone System
October, 2015
Super Charge Your Sales Team
Aberdeen Group, 2015
Death of the PSTN, What Next?
Cavell Group
Case Studies
Datasheets and Solution Briefs
Google Apps for Business Overview
UC-One Conference Room
Datasheet
CloudGenix Overview
Solution Brief
Customer Engagement Analyser
Transera Product Overview
InfusiONE Collaboration
Solution Brief
Global Omni-Channel Contact Centre
Product and Solution Overview
Analyst Information
Gartner SD-WAN Technology Overview
Analyst Report
Gartner Market Guide for SD-WAN
Analyst Report
